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FAQ

WHAT TO WEAR:

Men, please wear boxers or shorts under loose, comfortable clothing. Ladies, please wear a bikini top or other top that can easily be untied under loose, comfortable clothing. Please wear flat, secure shoes or go barefoot for safety. Our instructors are trained to protect modesty and remain in accordance with all local laws. While each class or event has a slightly different “vibe”- serious, funny, happy, studious, loving … it is always a safe and respectful environment. Our instructors are trained to ensure it is so.

WHAT TO BRING:

Please bring water in a closed container to have with you at all times. All equipment is provided for you including massage mats, shared linens, and hypoallergenic massage lotion. (If you get easily cold or have other special requirements, please bring an extra blanket or anything you foresee you may need). Tips are a great way to say “Thank you” to your instructor and especially when you have purchased a deeply discounted class. Please have cash on hand to avoid the embarrassing moment that you want to tip and realize you’re only carrying plastic. Finally, if you have a voucher that needs to be redeemed such as Groupon you must have this ready to go at the door when doors open. No one can attend class without proof of purchase, and the voucher being redeemed as “used” before class. If necessary the first ten minutes set aside for late arrivals can also be used for vouchers to be accessed, and marked as used, but this is a courtesy given that does reduce practice time for the couple, and is not the responsibility of the company. The class must stay on time for all attending couples. So please have your voucher ready at the door, and be on time for class to avoid missing ten minutes of massage time with your partner. 

WHAT TO EXPECT:

Our classes hosted since 2011 were inspired by massage techniques our founders celebrity clientele had requested of her for two decades. These classes are hosted on inflatable memory foam massage mats i a group environment. Couples Massage Class 1 showcases safe and effective back, neck and hands massage.  Couples Massage Class 2, taught to safely and effectively massage the feet, arms and legs and recaps a mini back lesson to complete a basic full body massage combined with class 1. And Couples Massage Class 3 combines the previous lessons and infuses more precison massage and advanced techniques, focusing on back, shoulders, scalp and facial pressure points to help reduce headaches. All classes were reminiscent of Swedish massage techniques but redesigned for non professional home use. Learning how to use your body weight, rather than upper body strength and making the massage an enjoyable experience for both partners is emphasized, as well as enhancing communication with your partner through Touch Types© – the language of touch. While the newly revised private lesson is just 2 hours, we find it is the most safe and effective way to learn to massage with these separate classes combined, because of the one on one Instruction. You will walk away from this class giving a better, longer, massage then you ever thought possible. To schedule a private lesson, please send us an email.

WHY ONLINE SCHEDULING, AI PHONE RECEPTIONIST AND EMAIL COMMUNICATION:

As a small, high quality company with tight profit margins we are always striving to give the best possible customer service within our capabilities. Luckily, in 2025, AI has made it possible for us to provide immediate and accurate answers to customers questions 24/7 on our recorded line at 938 777-7247. This line is capable of sending you links to the online schedule, and can answer 99% of your questions rapidly and continues to evolve based on staff and caller input. It’s truly remarkable and we are so pleased to be able to provide this level of speed and accuracy for our customer replies.  We also answer emails for any unanswered questions or to customize private lessons, or retreats Monday through Friday except holidays. You can expect a reply within one business day after reaching out via email. Online scheduling allows the customer to have total control of their class scheduling experience and choose their level of follow up, reminders, etc. We highly recommend you create an account and save your class date and time as our staff will be in classes, not in the office on weekends so customers are responsible for accessing their scheduled class information. Furthermore most payments can be made for classes, packages, and gift cards in the Acuity online schedule with customers retaining full control of the transactions with use of a safe banking channel for your peace of mind. The exception is scheduling private lessons which require customers to check in with us via email but you can shorten the process by purchasing a gift card for the retail price of the lesson ($400) and attach it to the email with all details of the lesson, your address, and preferred dates and times.

HOW TO SCHEDULE A TEACHER TRAINING or CERTIFICATION: 

We offer a variety of training programs to suit your needs. Half day training programs are offered for companies who depend on employees giving a fantastic foot massage for customer retention such as nail salons. The Love Institute stamp of approval on these salons go a long way to attract savvy high paying customers that not only want the best nails but the most relaxing experience in the area. For a comprehensive training and Certificate of completion of the The Love Institute Teacher Training Program so that you may be able to fill your schedule with classes and lessons of the highest reputation in your area and offer a unique way to attract large groups of local couples to your business while increasing profits from bulk events, we can either provide four day custom events in your location, if we cover your area, or each winter one to four retreats will be offered in Sacred Valley Peru for a four day Certification Program between the months of November and April. Retreat centers and local tour guides have been vetted by us so if you wish to have the training proceeded by a tour of Machu Pichu and a shopping trip for local hand made textiles in in Pisac and/ or end the trip with a four day plant ceremony in a sacred, safe, environment amongst the best Shamans and kind hearted facilitators in Peru with vast experience in the sacred plant medicines of Ayahuasca, Huachuma, and Kambo, we can arrange this for you.  Email us to discuss this unique opportunity.

DO NOT ATTEND CLASS IF:

Do not come to classes or events as a single person if it is stated or implied as a “couples” event. Do not attend if you or your partner has any major health concerns or illnesses, lesions, wounds or cystic acne in areas that may be touched. Do not attend if you are not able to be accommodated on a 500 lb. capacity table including work weight (pressure applied during treatments). Please do not attend if you are pregnant without first requesting written approval. Do not attend with physical limitations without telling us so we can  assure accommodation. Some of the 2nd floor studios we rent from only have stair access. If you need a ramp to enter a studio, or you have any questions about the contraindications listed, please email us. You will be asked to be pre-approved after a more strict medical assessment by partnering retreats in Peru involving plant medicine such as Kambo, Ayahuasca, or Huachma. All information is confidential. We reserve the right to deny entry based on medical contraindications and do not accept responsibility for any individuals that attend class with contraindicated conditions and/ or have adverse reactions that result in illness or injury and we reserve the right to not admit at risk individuals into any class, event or retreat to remain within safety guidelines. However, we will always do our best to accommodate individuals with special needs in customized private lessons in available cities so ultimate safety and comfort of both giver and receiver is assured.

CANCELLATION/ LATE ARRIVALS POLICY:

Proof of medical emergency is required to cancel/ reschedule to avoid a charge of 100% of the retail price of your scheduled appointment including lessons, events and retreats. Only medical emergencies with written documentation or receipt from a qualified medical professional are exempt from this policy. In cases of late arrivals, the instructor will determine based on their schedule if they can extend the appointment, but are only required to start and end at the agreed upon time. Also, please do not assume that a Daily Deal voucher will cover no show fees as this is not lawful in most states and companies like Groupon contractually forbid us to redeem a voucher towards an unattended class and ask us to instead charge the customer’s card on file, and allow the voucher to be used in the future for a scheduled class. Upon scheduling your class you agree to these terms and the necessary outlined actions that may be taken if the company is harmed in any way by following the law and their contracts with marketing partners. These policies allow us to guarantee a safe, comfortable class experience for all attendees by providing the very best instructors and facilitators available globally. Thank you in advance for your cooperation.

HOW TO SCHEDULE A CLASS ONLINE OR PURCHASE A GIFT CARD:

For Single Class Option:

  • Go to Acuity, select your preferred class (“Massage Class 1,” “Massage Class 2,” or “Massage Class 3”), and click “Book.”
  • Select any Add on Purchases of your choice
  • Scroll Down to select your preferred class location
  • From the calendar class options choose a month and day Fill in your Name and Information and double check the class selected
  • Read and Click to Agree to Terms of Service and Cancellation Policy
  • If you have one, input your Coupon Code into the “Redeem Code or Package” Box
  • Click to “Pay Now” with a debit or credit card

For Packages:

  • If you have one, put your Coupon voucher number in the “Notes”
  • Select your option for two class package (class 1 and 2) for three class package (class 1,2, and 3) in the Discount box
  • Read and Click to Agree to Terms of Service and Cancellation Policy
  • Click to “Pay Now and Complete Order” with a debit or credit card
  • Use the Certificate Codes on your receipt to schedule your classes in the provided link

Email us directly to customize and schedule a lesson or event or retreat.  If you’d like to apply a previously purchased expired gift card or daily deal please attach your voucher (or other proof of purchase) in the email. In any request we will need to know the city in which you are requesting an appointment and if possible any dates and times you are available. We recommend you provide two weeks notice for private lesson scheduling, three weeks for custom events, and four weeks or more if you are looking to schedule on or near a holiday. We provide you payment invoice, or gift card options. 

WHAT IF MY DAILY DEAL VOUCHER EXPIRES:

All purchases, gift certificates and expired Daily Deal vouchers are non-refundable. We continue to accept the price you paid to all equivalent services available in accordance with the strictest State Gift Certificate Laws as a courtesy. For example, if you paid $100 for a voucher but it has expired you can subtract the $100 credit from a $400 lesson, leaving a balance of $300. Just email us with the original proof of purchase. We always recommend you purchase from the company directly so we keep the full profit margin and we happily provide a discount code for you to do so. Just email us to make any price matched purchases, we’re more than happy to accommodate.

CUSTOMIZED EVENTS AND RETREATS:

In the cities listed on our contact page we offer customized events in your home, business or organization. Touch Types© interactive education is an incredible training ground for employees to understand touch boundaries, while The Love Institute™ self massage training can be provided to employees who are at risk of repetitive stress injuries of the hands, wrists and carpels from long hours on the computer, resulting in higher levels of productivity and less injuries that require sick leave. We have found church events focused on healthy relationship activities between couples have left us glowing reviews, and bachelorette parties are filled with happy female friends learning how to massage one another as a modern upgrade from the usual cooking classes. Email us to customize your event today.

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